Link & Care Platform
The Link & Care Platform offers a comprehensive suite of features designed to optimize the management and monitoring of heat pump equipment. This platform includes:
1. 4G Network Transmission Module: Facilitates seamless communication and data transmission over the 4G network, ensuring real-time monitoring and control of heat pump equipment.
2. Cloud Computing Platform: Stores and processes data collected from heat pump systems, providing a centralized and scalable solution for efficient data management.
3. Web Management Platform: Enables users to access and manage heat pump equipment through a user-friendly web interface, allowing for convenient monitoring and control from any location with internet access.
4. Terminal Management APP: Provides a mobile application for managing heat pump equipment, offering flexibility and convenience for on-the-go monitoring and control.
With the Link & Care Platform, users can monitor the operating status of heat pump equipment in real-time, access system alarm records, and adjust equipment parameters as needed. Additionally, the platform supports remote upgrades of heat pump equipment through Over-the-Air (OTA) updates, ensuring that systems remain up-to-date with the latest features and enhancements. Overall, the Link & Care Platform enhances efficiency, reliability, and convenience in the management of heat pump systems.
The Link & Care Platform offers extensive monitoring capabilities for heat pump equipment, including:
1. Monitoring the Operating Status: Provides real-time monitoring of the main components of the heat pump equipment, allowing users to track performance and identify any issues promptly.
2. Querying the 4G Module: Enables users to check the status of the 4G module and determine whether the heat pump equipment is online, ensuring seamless connectivity and communication.
3. Tracking Alarms: Records the number of alarms generated by the heat pump equipment, allowing users to review and address any issues that may arise.
Additionally, the platform supports remote upgrades for both the 4G module's program and the heat pump equipment itself, ensuring that systems remain up-to-date with the latest firmware and features.
Furthermore, for heat pumps equipped with optional electricity meters, the platform offers the ability to enable electricity charging functionality. This feature is particularly beneficial for commercial applications, allowing users to accurately track energy consumption and implement appropriate billing mechanisms. Overall, the Link & Care Platform provides comprehensive monitoring, management, and control capabilities for heat pump systems, enhancing efficiency, reliability, and convenience.
The dealer management function within the Link & Care Platform offers valuable tools for managing dealers at different levels. Key features of this function include:
1. New Dealer Setup: Allows administrators to easily create new dealer profiles within the system, enabling the expansion of the dealer network as needed.
2. Usage Level and Validity Period Setting: Provides flexibility in defining usage levels and validity periods for each dealer account, ensuring that access privileges are tailored to their specific needs and contractual agreements.
3. Comprehensive Monitoring: Maintains detailed records of each dealer's related heat pumps, including their status and operation history, within the Link & Care system. This allows administrators to monitor performance, troubleshoot issues, and ensure compliance with service agreements.
By leveraging the dealer management function, administrators can efficiently oversee and support their dealer network, ensuring seamless collaboration and providing a high level of service to customers. This feature enhances accountability, transparency, and operational efficiency within the dealer ecosystem, ultimately contributing to the success of the business.
The service function within the Link & Care platform offers robust capabilities for managing heat pumps at various levels. Key features of this function include:
1. Management Level Tracking: Enables factories and distributors at different levels to track the management level of heat pumps within their respective networks. This ensures that each entity has visibility into the status and performance of their deployed units.
2. After-Sales Service Management: Provides a centralized platform for managing after-sales service agreements, including the period of validity and renewal options. This allows for efficient coordination of service activities and ensures timely support for customers.
3. User Status Monitoring: Allows users to monitor the status of heat pumps and associated service agreements, facilitating proactive maintenance and support efforts.
4. OEM Service Provision: Offers OEM partners the opportunity to white-label the Link & Care platform, providing access to all database and control logic developed by the company. This enables OEM partners to offer a branded, comprehensive solution to their customers while leveraging the expertise and infrastructure of the Link & Care platform.
Overall, the service function enhances collaboration, transparency, and efficiency across the heat pump ecosystem, enabling effective management of service agreements and support activities at every level.
